Shipping policy

SHIPPING POLICY

At Koudurty, we aim to provide reliable and transparent delivery options across Australia.

This Shipping Policy explains our available shipping methods, estimated delivery times and important information relating to the delivery of your order.

Shipping Options

We currently offer the following delivery options:

Standard Shipping — FREE

Estimated delivery time: 5–12 business days

Standard Shipping is available free of charge on eligible orders.

Express Shipping — PAID

Estimated delivery time: 5–8 business days

Express Shipping is available for an additional fee. The applicable shipping charge will be displayed at checkout before you complete your purchase.

Delivery Timeframes

Delivery estimates are expressed in business days.

Business days generally exclude:

  • Saturdays

  • Sundays

  • Australian public holidays

Estimated delivery times may vary depending on your location, carrier operations, weather conditions, peak periods and other circumstances outside our reasonable control.

The delivery estimates shown above are estimates and are not guaranteed delivery dates.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law where goods are not supplied within an agreed or reasonable time.

Order Processing

Orders are processed before being handed to the delivery carrier.

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

Delivery estimates may commence from dispatch rather than from the exact time your order is placed.

Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided with your order.

Please allow time for tracking information to become active after your order has been dispatched.

Tracking updates are managed by the relevant delivery carrier and may not always appear immediately.

Delivery Across Australia

We deliver to eligible addresses across Australia, including major metropolitan areas and many regional locations.

Some remote or regional destinations may experience longer delivery times.

If we are unable to deliver to your address, we will contact you using the details provided with your order.

Express Shipping

Selecting Express Shipping gives your order access to our faster available shipping service.

The estimated delivery timeframe for Express Shipping is 5–8 business days.

Express Shipping does not guarantee delivery on a particular date unless we expressly agree to a specific delivery date in writing.

Standard Shipping

Our Standard Shipping option is provided free of charge on eligible orders.

The estimated delivery timeframe for Standard Shipping is 5–12 business days.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances such as:

  • Severe weather

  • Carrier disruptions

  • High-volume shopping periods

  • Public holidays

  • Transport interruptions

  • Incorrect or incomplete delivery details

  • Remote delivery locations

  • Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist you in reviewing its delivery status.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that the delivery address entered at checkout is complete and accurate.

If you notice an error after placing your order, contact us as soon as possible at:

contact@Koudurty.store

We will attempt to update your delivery details where reasonably possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional shipping costs may apply if an order must be sent again because an incorrect or incomplete address was provided by the customer.

Failed Delivery Attempts

If the carrier is unable to complete delivery, the parcel may:

  • Be left in a safe location where permitted

  • Be redirected to a collection point

  • Be held for collection

  • Be returned to the sender

Please follow the instructions provided by the carrier where applicable.

Returned to Sender

If an order is returned to us because:

  • The address provided was incorrect or incomplete

  • The recipient could not be located

  • The parcel was not collected

  • Delivery was repeatedly unsuccessful

  • Delivery was refused

we will contact you to discuss the available options.

Additional shipping charges may apply for re-delivery where the failed delivery was caused by information or circumstances within the customer's control.

This does not affect any rights you may have under applicable Australian law.

Lost Parcels

If your tracking information indicates that your parcel may be lost, please contact us at:

contact@Koudurty.store

We will review the matter and, where appropriate, contact the relevant carrier.

If an order is confirmed as lost before successful delivery, we will provide an appropriate remedy in accordance with applicable Australian law.

Damaged Parcels

If your parcel arrives visibly damaged, please retain the packaging where reasonably possible and contact us.

Please include:

  • Your order number

  • A description of the issue

  • Photographs of the parcel and product where reasonably possible

Your rights regarding damaged or faulty products are also covered by our Return & Refund Policy and the Australian Consumer Law.

Shipping Charges

Any applicable Express Shipping charge will be clearly displayed during checkout before payment is completed.

Standard Shipping is provided free of charge on eligible orders.

We do not add undisclosed mandatory shipping charges after you complete checkout.

Contact Us

For questions regarding shipping, tracking or delivery, please contact:

Koudurty
Website: Koudurty.store
Email: contact@Koudurty.store

We will do our best to assist with any delivery-related enquiries.